WARRANTY TERMS

F.F. GROUP Products are manufactured according to the highest quality standards and comply with all applicable European regulations on safety, emissions, etc. Products are thoroughly tested when their production is completed to guarantee that they are free of manufacturing defect and materials, for a period of time as below, starting from the date of their purchase. To validate the warranty, the Service Center must confirm that the cause of the malfunction falls under warranty coverage, in addition to providing proof of purchase. Shipping costs for sending tools or machinery to and from our company are always borne by the sender. Distribution of our products is carried out through our network of authorized retail partners. Please read the user manual of the tool or machine carefully before its first use. Always follow the safety instructions provided by the manufacturer. Do not attempt to repair the tool or machine yourself. Repairs must be performed by qualified personnel using appropriate equipment, to ensure both safety and warranty validity. Any tampering with the product may result in injury and will void the warranty.

All F.F. GROUP products undergo rigorous testing upon completion of manufacturing to ensure they are free from defects in materials and workmanship. The warranty is valid for the period specified below, starting from the date of purchase.

  • Professional use: 1 year
  • Amateur use: 2 years

Warranty term exceptions may be made, according to promotions in effect from time to time or as follows:

  • Batteries: 1 year, regardless of use
  • Angle Grinders (HD line): 2 years, regardless of use
  • Air compressors (HD line): 2 years, regardless of use
  • Generators (HD line): 2 years, regardless of use
  • Electric water pumps: 3 years, regardless of use
  • Electric jet booster pumps: 3 years, regardless of use

In case that a product falls under more than one exclusion rule, the shortest warranty period applies.

WARRANTY EXCLUSIONS

The warranty covers the cost of repairing the tool or machine, as well as the replacement of any parts found to be defective due to faulty materials or manufacturing.
However, the warranty does not apply in the following cases:

  • If repairs have been carried out or attempted by individuals other than official or authorized service centers.
  • If the product has been modified or tampered with.
  • If non-genuine or non-recommended parts, consumables, or accessories have been installed.
  • In cases of misuse, overuse, or use contrary to the instructions in the user manual.
  • In cases of poor maintenance or exposure to harmful environmental conditions.
  • If the repair is needed due to normal wear and tear, or if it concerns consumables, accessories, power cords, support batteries, or similar items.
  • For minor deviations from the product specifications that do not affect its proper operation.
  • For damage caused by external factors, such as natural disasters, theft, or damage during transportation.
  • If the product has been used as a rental item.
  • If the product was a display item, sample, or provided free of charge.